REFUND TIMING I have processed your refund and it will reflect on your billing statement within 2 weeks/8 WEEKS EMAIL TIMELINE I will send you an email now. (If applicable: You can also access your updated itinerary from your account on our website. For future reference, you can cancel booking from your itinerary on our website.) You should receive it shortly. If you have not received it in the next few minutes, please check your Inbox or Junk Mail folders within 24 hours. MOBILE APP http://www.expedia.com/p/info-other/cs-app-txt.htm ................................................................................................................... FLIGHT VOID I understand your concern. The rules for cancellation are established by the airline and the airline industry. This courtesy cancellation is an exception to normal fare rules because the charge to your credit card is not yet complete. After I process the cancellation, I would be happy to help you book a new reservation, or you are welcome do that yourself online. Please keep in mind that the original flight availability and prices may not be available. Since you booked so recently, the charge may not have gone through on your credit card. If so, the authorization on your account will be removed within 3 business days. In the future, if you need to cancel a flight that you just booked, you may be able to do that online. If the flight that you booked offers a courtesy cancellation, you can log in to your reservation online and cancel your flight. The courtesy cancellation window generally lasts until 11:59 pm Pacific Time on the business day following your purchase. ..................................................................... Dear ____CUSTOMER___, I want to thank you for extending your patience while I was resolving your concern. It was my pleasure working with you. Should you have any questions about your travel, feel free to contact us back and we'll make it happen for you. So if you are happy and satisfied with our call earlier please fill in the survey that we sent. Thank you for your loyalty and we will repay you with continuosly striving to give you a World Class service.