REFUND TIMING I have processed your refund and it will reflect on your billing statement within 2 weeks/8 WEEKS EMAIL TIMELINE I will send you an email now. (If applicable: You can also access your updated itinerary from your account on our website. For future reference, you can cancel booking from your itinerary on our website.) You should receive it shortly. If you have not received it in the next few minutes, please check your Inbox or Junk Mail folders within 24 hours. MOBILE APP http://www.expedia.com/p/info-other/cs-app-txt.htm ................................................................................................................... FLIGHT VOID I understand your concern. The rules for cancellation are established by the airline and the airline industry. This courtesy cancellation is an exception to normal fare rules because the charge to your credit card is not yet complete. After I process the cancellation, I would be happy to help you book a new reservation, or you are welcome do that yourself online. Please keep in mind that the original flight availability and prices may not be available. Since you booked so recently, the charge may not have gone through on your credit card. If so, the authorization on your account will be removed within 3 business days. In the future, if you need to cancel a flight that you just booked, you may be able to do that online. If the flight that you booked offers a courtesy cancellation, you can log in to your reservation online and cancel your flight. The courtesy cancellation window generally lasts until 11:59 pm Pacific Time on the business day following your purchase. ..................................................................... Dear ____CUSTOMER___, I want to thank you for extending your patience while I was resolving your concern. It was my pleasure working with you. Should you have any questions about your travel, feel free to contact us back and we'll make it happen for you. So if you are happy and satisfied with our call earlier please fill in the survey that we sent. Thank you for your loyalty and we will repay you with continuosly striving to give you a World Class service.

Recap Procedures

Before we confirm your reservation, I am going to go over the details of the booking with you to be certain everything is correct.

You are booking your flights with Expedia. You will be taking Korean Air flight number 32, departing Dallas Fort Worth (DFW) airport on January 12, at 9:20 in the morning. You have a connecting flight with Korean Air flight number 623 from Seoul, departing on January 13, at 8:00 in the evening. This arrives in Manila on January 13, at 11:05 in the evening. Then, you will return on Korean Air flight 624, leaving Manila on January 19 at 12:30 in the morning. This arrives in Seoul at 5:05 in the morning. Your connecting flight from Seoul is with Korean Air flight 31, leaving at 9:50 in the morning. This arrives Dallas Fort Worth (DFW) airport on January 19, at 7:05 in the morning. Check in with any Korean Air counter at the airport.

The names of the passengers as they appear on the valid photo ID are Deborah Jones, born on <date of birth>, Jason Jones born on <date of birth>, and Josephine Jones born on <date of birth>. The email address where we will send the confirmation is djones1529@alaska.net.

The total price of your flight reservation is $15,473.70, including taxes and required fees. This price does not include baggage fees and other optional fees charged directly by the airline.

Shall we go ahead and proceed with the booking?





Before we confirm your reservation, I am going to go over the details of the booking with you to be certain everything is correct.

You are booking your hotel stay with Expedia. This is at the Planet Hollywood Hotel and Casino in Las Vegas, NV for four (4) night stay, with check in on the 8th of April and check out on the 12th of April, for one (1) Resort room for two (2) adult guests. We will submit to the hotel your request for one (1) king bed, non-smoking room. Please be aware these requests are not guaranteed and subject to availability at the time of check in.

We will place the room reservation under the name of Deborah Jones, with email address djones1529@alaska.net.

The total cost, including tax recovery and service fees, is $66.97. [Expedia will charge your credit card the total cost at the time of purchase. / The hotel will collect this amount at the time of stay. We will enter your credit card details to complete and confirm the reservation, but it will not be charged.]

Shall we go ahead and proceed with the booking?




Before we confirm your reservation, I am going to go over the details of the booking with you to be certain everything is correct.

You are booking your rental car with Expedia. This is with Thrifty Car Rental for an Economy car. Pick up is on March 30, at 10:30 in the morning at Los Angeles airport (LAX) in California. Upon arrival at the airport, you may need to call for shuttle. You will be taking a shuttle to go to the car rental company's counter and get your car. You will be returning the vehicle on April 5, at 3:00 in the afternoon, dropping it off at the same location.

The reservation will be under Deborah Jones, with email address djones1529@alaska.net. Age restrictions may apply if you are younger than 25 or older than 65.

The weekly rate is $110.07 and the estimated taxes and fees are $45.46, which gives you an estimated total of $155.53, which will be paid at the time of pick up.

Shall we go ahead and proceed with the booking?





Before we confirm your reservation, I am going to go over the details of the booking with you to be certain everything is correct.

You are booking an activity with Expedia. This is with <activity provider name> for <activity type> on <date> at <time> at <location>. Review the Redemption Instructions on the activity voucher.

The activity voucher will be under Deborah Jones, with email address djones1529@alaska.net. The email address where we will send the confirmation is djones1529@alaska.net.

The total cost for the activity is <amount>, including taxes and fees.

Shall we go ahead and proceed with the booking?




Before we confirm your reservation, I am going to go over the details of the booking with you to be certain everything is correct.

You are booking a flight departing Seattle, WA on 14 May at 3:44 in the afternoon on Alaska Airlines flight 662. This arrives in Las Vegas, NV at 6:05 in the evening. You are returning from Las Vegas on 21 May at 6:00 in the morning on Alaska Airlines flight 679. This arrives in Seattle at 9:38 in the morning.

For the seven (7) nights that you are in Las Vegas, NV, you will be staying at the Emerald Tower room in MGM Grand Hotel and Casino. You will be checking in on 14 May and checking out on 21 May.

You will also rent an Economy car with Alamo upon arriving at the Las Vegas airport. Pick up is on 14 May at 7:00 in the evening and drop off is on 21 May at 6:00 in the morning.

Your name as it appears on your valid photo ID is Deborah Jones. You are born on <date of birth>. The other traveler in this trip is Josephine Jones, born on <date of birth>. The email address where we will send the confirmation is djones1529@alaska.net.

The total cost for this trip including taxes and fees, is $1,100.25. This price does not include baggage fees and other optional fees charged directly by the airline.

Shall we go ahead and proceed with the booking?


Sample verbiage when recapping cancellations

For the cancellation, a refund in the amount of [amount] will go back to the card used to make the booking. The time it takes to post to your account depends on how quickly your credit card company processes refunds.

Shall I go ahead and proceed with the cancellation?

I just initiated your refund. A cancellation confirmation email has been sent to your email address. You should receive this cancellation confirmation email within the next few minutes.

TRAINING

Recap for booking a new itinerary Hotel name Hotel location (if within the US: city and state; if outside the US: city and country name) Total number of nights customer is staying at the hotel Dates of check in and checkout Total number of rooms and guests for each room Room type/size/name including bed configuration. For example: King room, Garden view with one (1) king bed, and so on. If applicable, indicate if meals are included. For example: All Inclusive or European Plan (EP). Bed type requested and smoking preferences. Note: Remind customers that these room preferences are not guaranteed. Hotel rules and restrictions, including any applicable hotel fees, such as resort fees. Total price of the itinerary, including taxes and required fees. Notes: Tell the customer if they will pay now or pay at check in. Also, tell the customer whether Expedia or the hotel will charge them.